Services

Reviewing operational practices and quality The process of designing a holiday, bringing it to the market and then finally operating it involves many different stages. Even after the clients have returned home, there is work to do if the feedback they provide is to be really useful. The problem for many companies is that the core business of simply selling holidays and processing bookings does not allow any time to be devoted to these other stages. As a result, other important areas of responsibility are often overlooked. However, to achieve a consistent standard across all the holidays that are operated, and to maintain that standard, each of these areas needs to be considered. The benefits will be felt through improved client satisfaction and a greater understanding of the relationship between the different elements of the operations process. Our clients determine our level of involvement in their business, from a straightforward review of current practices to a more detailed appraisal and direct involvement in addressing those areas that need attention. We can also provide an extra resource to help accomplish an existing project. Where necessary, we can travel overseas to visit local operators and suppliers. We can provide information and advice in a number of areas, whether office-based or field-based. These include risk assessments, operator profiling, collecting and processing of feedback, hotel standards and operational sustainability.

Responsible tourism / travel The amount of media coverage given to responsible tourism and the idea of ‘treading lightly’ while visiting other countries and their cultures, has increased significantly over recent years. As a result, the public are now very well-educated in this area, and are increasingly using responsible tourism credentials as a means of comparing one tour operator or travel agency with another. Establishing those credentials can be a difficult process, and maintaining them can be harder. From the practices adopted in your head office to the ways in which your clients travel around in their destination, from how involved the clients can themselves become in projects you support to how involved the local people are in your business – developing a positive approach to these and other aspects of responsible tourism, at a level that is suitable for the scale of your business, will put you in a stronger, more competitive position. In addition, the economic and social benefits of your business will be spread as widely as possible, and both your and your clients’ environmental impact will be reduced. Areas where we can advise include: Auditing current practice and information/literature Updating you and your staff on new trends and directions Staff training in Responsible Tourism. Selecting and advising the most appropriate carbon strategy Suggesting suitable practical projects to sponsor Assessing your office’s impact Helping to educate both staff and clients

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